Our Commitment to Responsible Gaming
At betum, we believe that online gaming should be an enjoyable form of entertainment enjoyed responsibly. While most of our players in Manila, Cebu, Davao, and across the Philippines game safely within their means, we recognize that for some individuals, gambling can develop into a problem that affects their lives, relationships, and financial wellbeing.
That's why betum has implemented a comprehensive responsible gaming program designed to protect vulnerable players, promote healthy gaming habits, and provide support resources for those who need help. We work closely with responsible gaming organizations and adhere to strict player protection standards to ensure a safe gaming environment for all Filipino players.
Responsible gaming at betum means giving you the tools, information, and support you need to make informed decisions about your play. Whether you're enjoying slots, live casino games at our betum Casino, trying your luck at lottery and bingo, or exploring our Double Fortune games, we want to ensure your experience remains positive and within your control.
The betum Responsible Gaming Pledge
We commit to:
- Maintaining strict age verification procedures to prevent underage access to gambling services
- Providing clear, accessible tools that allow you to set limits on your deposits, wagers, and playing time
- Offering self-exclusion options for players who need to take a break from gaming
- Training our customer support team to recognize signs of problem gambling and provide appropriate assistance
- Never promoting gambling as a way to solve financial problems or escape personal difficulties
- Displaying responsible gaming information prominently throughout our platform
- Partnering with professional organizations that specialize in gambling addiction treatment
- Conducting regular reviews of our responsible gaming policies to ensure they meet best practice standards
Age Verification and Underage Prevention
Philippine law strictly prohibits persons under 21 years of age from participating in casino-style gambling. betum takes age verification extremely seriously. During account registration, we require proof of age through government-issued identification documents such as Philippine Passports, Driver's Licenses, UMID cards, or Postal IDs.
Our verification process includes automated checks against identification databases, and suspicious accounts may be flagged for manual review. Any player found to be under 21 will have their account immediately closed, deposits refunded (minus any winnings), and may be reported to appropriate authorities. We also use technology to detect and block underage access attempts.
Parents and guardians should monitor internet usage and consider using parental control software to restrict access to gambling websites. We encourage adults to keep their betum login credentials secure and never share account access with minors.
Reality Checks
Set up automatic notifications that remind you how long you've been playing. Reality checks help you stay aware of time spent gaming and encourage regular breaks.
Deposit Limits
Control your spending by setting daily, weekly, or monthly deposit limits. Once your limit is reached, you cannot deposit additional funds until the period resets.
Wagering Limits
Restrict the total amount you can wager within specific timeframes. This helps prevent impulsive betting and keeps your gaming within planned boundaries.
Take a Break
Temporarily suspend your account for 24 hours, 7 days, or 30 days if you need time away from gaming. During the break period, you cannot access your account or place bets.
Self-Exclusion
Permanently close your betum account if you need a long-term break. Self-exclusion is a serious commitment and accounts remain closed for a minimum of 6 months with no option to reverse the decision.
Marketing Controls
Opt out of promotional emails, SMS messages, and bonus offers if you find them triggering or want to reduce gaming temptation. Manage your communication preferences anytime in account settings.
How to Access Responsible Gaming Tools
All betum players can access responsible gaming tools directly through their account settings. Simply log in to your betum account, navigate to the "Responsible Gaming" section, and choose the controls you want to activate. Changes to deposit limits take effect immediately for decreases (to protect you) and after a 24-hour cooling-off period for increases (to prevent impulsive decisions).
If you need assistance setting up responsible gaming tools or have questions about how they work, our customer support team is available 24/7 via live chat. Our staff are trained to handle responsible gaming requests with sensitivity and confidentiality.
Self-Exclusion Process
Self-exclusion is a powerful tool for players who recognize they need an extended break from gaming. When you self-exclude from betum, your account is immediately closed and you are prevented from:
- Logging into your existing account
- Creating new accounts using the same or different personal details
- Receiving marketing communications or promotional offers
- Participating in any betum gaming activities
The minimum self-exclusion period is 6 months, though you can request longer periods (1 year, 2 years, 5 years, or permanent exclusion). During the exclusion period, there is no option to reopen your account or withdraw the exclusion request. Any remaining account balance will be returned to you via your registered payment method before the account is closed.
To request self-exclusion, contact our customer support team via email at [email protected] with "Self-Exclusion Request" in the subject line. Our team will process your request within 24 hours and send confirmation once your account is closed.
We also encourage players with gambling problems to register with the national self-exclusion program administered by PAGCOR, which prevents access to multiple gaming operators simultaneously.
Warning Signs of Problem Gambling
Recognize these signs in yourself or someone you know? It might be time to seek help.
Spending more money or time gambling than you can afford
Gambling with money meant for bills, rent, or family expenses
Borrowing money or selling possessions to fund gambling
Lying to family or friends about your gambling activities
Feeling anxious, irritable, or restless when not gambling
Chasing losses by gambling more to win back money
Neglecting work, studies, or family responsibilities to gamble
Gambling to escape problems, stress, or negative emotions
Feeling guilty or ashamed about your gambling but unable to stop
Relationship problems or conflicts caused by gambling
Failed attempts to cut down or quit gambling on your own
Thinking about gambling constantly even when doing other activities
Help and Support Resources in the Philippines
If you or someone you know is struggling with problem gambling, help is available. These organizations provide free, confidential support to Filipino players:
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation operates a responsible gaming program with counseling services and self-exclusion registration.
Visit: pagcor.ph
Natl Center for Mental Health
Professional mental health services including addiction counseling and therapy for problem gambling.
Crisis Hotline: 0917-899-8727
Gamblers Anonymous Manila
Peer support group meetings for individuals affected by gambling addiction. Anonymous, free, and judgment-free support.
Manila Meetings Weekly
betum Customer Support
Our trained support team can help you activate responsible gaming tools, discuss self-exclusion options, and provide referrals to professional help.
24/7 Live Chat Available
Tips for Responsible Gaming
Follow these guidelines to keep your gaming experience fun and under control:
Set Limits Before You Play
Before logging into betum, decide how much money and time you can afford to spend. Treat your deposit as the cost of entertainment, like buying movie tickets or dining out. Never gamble with money needed for essentials like rent, utilities, food, or transportation. Stick to your predetermined limits even if you're winning or tempted to chase losses.
Take Regular Breaks
Long, uninterrupted gaming sessions can lead to poor decision-making and loss of perspective. Set a timer to remind yourself to take breaks every 30-60 minutes. Use break time to stretch, grab a snack, check in with family, or do other activities. This helps you maintain control and prevents gaming from dominating your day.
Never Chase Losses
One of the most dangerous gambling behaviors is trying to win back money you've lost. This "chasing" mindset leads to bigger bets, riskier decisions, and deeper losses. Accept that losses are part of gaming and walk away when you reach your limit. Tomorrow is another day, and your luck may change then.
Don't Gamble When Upset or Drinking
Gaming while experiencing negative emotions, stress, or under the influence of alcohol clouds your judgment and leads to impulsive decisions. Only gamble when you're in a calm, clear-headed state and can make rational choices about your play.
Balance Gaming with Other Activities
Maintain a healthy lifestyle by balancing gaming with work, family time, hobbies, exercise, and social activities. If you find yourself canceling plans or neglecting responsibilities to gamble, it's a sign your gaming may be becoming problematic.
Never Borrow Money to Gamble
Gambling with borrowed money creates financial stress and increases the risk of serious debt problems. Only gamble with money you own and can afford to lose. If you're considering borrowing money to fund gambling, please contact our support team or seek professional help immediately.
Keep Track of Your Spending
Review your betum account history regularly to see how much you're depositing and wagering. Many players are surprised when they total up their actual spending. Use this information to make informed decisions about your gaming budget and whether you need to adjust your limits.
Our Promise to You
betum is committed to providing a safe, responsible gaming environment for all Filipino players. We continuously invest in responsible gaming technology, staff training, and player education to ensure your wellbeing comes first.
We will never pressure you to gamble, we will never make gambling seem like a solution to financial problems, and we will always respect your decisions to set limits or take breaks from gaming.
Your safety matters to us. If you ever feel your gaming is becoming a problem, please reach out. We're here to help, not judge.
Need Help? We're Here for You
Talk to our trained support team about responsible gaming tools, self-exclusion options, or get referrals to professional help. All conversations are confidential.